Store policies

Shipping, refunds, GST and payments.

Everything a parent should know before ordering. Questions? Write to info@pendownpress.com.

Shipping by courier

All printed books are sent by courier anywhere in India. Delivery charge is a flat ₹60 per order, and free on orders above ₹799.
Orders are packed within 1–2 working days and usually reach you in 4–7 working days, depending on your pincode.
We share the courier name and tracking number by email once the parcel leaves our office.
Please give a complete address with a landmark and a phone number the courier can reach. Undelivered parcels returned by the courier can be re-sent once the delivery charge is paid again.
For deliveries outside India, write to us and we will quote the courier cost before you pay.

If a book arrives damaged, misprinted or is not the title you ordered, tell us within 7 days of delivery with a photo and we will replace it free of cost.
If a replacement copy is not available, we refund the full amount to the same payment method within 7 working days.
Because books are printed products, we cannot accept returns simply because a story was not liked. Do write to us — we will help you choose better next time.
Orders can be cancelled for a full refund any time before the parcel is handed to the courier.
Personalised or custom-published books written for your child cannot be cancelled once printing has begun.

Printed books are exempt from GST in India, so no tax is added to the book price on this shop.
Where GST does apply — for example on publishing service packages — it is shown separately on the quote and invoice.
A tax invoice is emailed with every order. If you need a GST number added for a school or company purchase, reply to the order email and we will re-issue the invoice.

You can place an order now and pay on delivery, by UPI, or by bank transfer. Our team confirms your order by phone or email and shares payment details.
Online card and UPI payment through a secure payment gateway is being set up and will appear at checkout shortly.
We never store your card details on this website.